Last Updated: 01.10.2015

At Elite Clean Pty. Ltd., we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a refund policy to help resolve any issues. Please review our refund terms below:

Refund Eligibility

To be eligible for a refund, your item must meet the following criteria:

1. Purchased within the last 30 days. Refunds will only be processed for items purchased within 30 days from the date of delivery.
2. Unused and in original condition. The item must be in new, unused condition, with all original packaging, tags, and labels intact.
3. Proof of purchase. A receipt or order confirmation email is required to process a refund.
4. Non-refundable items. Certain items such as gift cards, downloadable products, or customized orders are non-refundable.

How to Request a Refund

If your purchase is eligible for a refund, please follow these steps:

1. Contact Us. Reach out to our customer service team at [email address/phone number], providing your order details and the reason for the refund request.
2. Return the Item (if applicable). If your refund requires you to return the product, our team will provide instructions on how to send the item back.
3. Refund Processing. Once we receive your returned item, we will process the refund within 5-7 business days. Please note, if the product is deemed used or in unsatisfactory condition, the refund may be rejected.

Refund Method

Refunds will be issued to the original payment method used at the time of purchase. If you paid by credit/debit card, it may take an additional 5-7 business days for the refund to reflect on your account, depending on your bank’s processing time.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team immediately. We will either issue a full refund or send you a replacement, depending on your preference and product availability. Photos of the damaged item may be requested to process your claim.

Late or Missing Refunds

If you haven’t received your refund after 7 business days, please check with your bank or credit card company, as there may be delays in processing. If the issue persists, please contact us at [contact details], and we will assist you further.

Exchanges

If you would like to exchange an item instead of receiving a refund, please contact us within 30 days of purchase. Exchange requests will be processed based on product availability.

Changes to the Refund Policy

We reserve the right to update this refund policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Please check this page periodically for any updates.