Last Updated: 17th July 2020
This website uses cookies to enhance your experience while navigating our site. Below are answers to some frequently asked questions about cookies, including how they work and how we use them.
What’s a Cookie?
A cookie is a small file that is downloaded to your device when you visit a website. It allows the website to recognize your device and remember certain preferences, enabling faster navigation between pages and offering a more personalized experience. If you’d like to learn more about cookies, you can visit www.allaboutcookies.org or www.youronlinechoices.eu for detailed information.
Why Do We Use Cookies?
We use cookies on our website to improve your user experience. Only first-party cookies, which we place on the site ourselves, are used. Third-party cookies, those placed by other organizations, are not used on this site. We utilize the following types of cookies:
- Essential Cookies
These cookies are necessary for our website to function correctly. For example, they enable the site to recognize whether you are logged in or out.
- Analytical Cookies
These cookies help us understand how our website is used and where improvements can be made. They collect aggregated and anonymous data, which cannot be traced back to you. We use the following third-party services for analytics:
- Google Analytics: Collects information such as time spent on pages and user navigation patterns. You can opt out of Google Analytics cookies here.
- Optimizely: Used to test and optimize changes made to our site.
- New Relic: Tracks site performance, including delays and errors. The data collected is anonymous and session-based.
- These services help us improve our website’s performance and user experience, but we do not share reports with other parties.
- Functional Cookies
These cookies remember your choices, preferences, and settings, enhancing the personalisation of your experience. For example, they allow you to continue interacting with our customer support team while navigating between pages.
- Targeting/Advertising Cookies
These cookies help make ads more relevant to you. They track your visits and may share this information with other organizations such as Google, Facebook, or Twitter. You can opt out of Google’s use of cookies here. To opt out of other vendor cookies, you can visit the Network Advertising Initiative opt-out page.
How Long Do Cookies Stay On Your Device?
There are two types of cookies we use:
- Persistent Cookies
These cookies remain on your device until you delete them manually or they expire.
- Session Cookies
These cookies are temporary and are deleted once you close your browser.
How to Refuse Cookies
You can manage cookies through your browser settings. Most browsers allow you to block cookies or notify you when cookies are being sent. Please note that by refusing cookies, certain features of our website may not function properly, and your preferences may be lost. For more detailed guidance on cookie management, visit www.allaboutcookies.org.
Get Your Other Cookie Questions Answered
If you have any further questions about our Cookie Policy, please don’t hesitate to get in touch. You can reach us through the following methods:
- By calling us at +613 8609 9660
- By using our chat facility on the website
Updating Our Cookie Policy
We periodically update our Cookie Policy, and any changes will be clearly communicated here. You can always refer to the “last updated” date to know when the policy was last revised.
